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Frequently Asked Questions

I can't find the product I am looking for!

Because of the large inventory we carry, occasionally it is not easy to find the product at first. We have implemented many ways to find the right product. Usually you will find the product by entering the product code (OEM Number) into the Product Search box on the upper right.

You can also enter the manufacturer and/or the model number of the machine you are trying to find a product for.

For example: Hewlett Packard (Manufacturer) and 1200 (model number) for the Hewlett Packard Laserjet 1200.

Or you can find the right machine by clicking on the first letter of the manufacturors name in the box on the upper left. This will lead you to models and products including compatibility information.

If you can't find what you are looking for, please contact us by though the Contact Us link at the top of the page.

How much is shipping?

On orders over $300.00 shipping is free. Under $300 we charge $5.50 shipping regardless of the order size.

How long does shipping take?

We use many warehouses to minimize delivery time. We mainly use UPS for shipments. For some locations we use FedEx or small carriers like Eastern Connection, Spee Dee or OnTrac to get the shipments to you even faster. You should expect a 1-3 day delivery time. You can check the exact delivery time to your location if you go on the detail page of each product.

Where do you ship to?

At this time, we only ship to addresses in the United States excluding Alaska & Hawaii. We do not ship overseas, to Puerto Rico or to APO/FPO Military addresses.

What Credit cards do you accept?

Currently we accept Discover, Visa, MasterCard, Diners Club and American Express.

What other costs are involved?

All orders under $60.00 will be charged an extra $7.50 Minimum Fee. You will be able to see the total before you finalize the order.

How do I return a product?

All returns require a Return Authorization (RA) number. This can be obtained by using the Contact Us link on the top. Upon approval, you will be issued a RA label, which must be visible on all items being returned. RA numbers are valid for 15 days from the date of issue. Any unauthorized returns will be shipped back at the customer's expense. Returns must be sent to us freight prepaid. See also Terms and Conditions.

How do you handle my personal data?

At toner.com we take your privacy very seriously. We will never - under any circumstances - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so or necessary to fulfill an order (for example, if UPS needs your address to deliver the products to you). See our Privacy Statement.

Other questions?

If you do have any other questions, please do not hesitate to contact us using the Contact Us link on the top. Thank you very much!

Do you have terms and conditions?

Like any other company we do have Terms and Conditions. Despite the necessary legal regulations, we try to do everything possible to fulfill your needs.