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toner.com U.S.A., Inc. - Terms and Conditions


All orders under $60.00 will be charged a $7.50 Minimum Order Fee.


Credit Cards are the only method of payment over this Internet site.


Additional charges may be incurred for the shipping and handling of hazardous materials offered by Calcomp and Hewlett-Packard.


We reserve the right to update prices, product specifications and policies at any time without notice. We and our vendors assume no liability for damages resulting from the use of consumables in any manufacturer’s machine except as provided by our Extended Quality Guarantee for our toner.com brand products.


Because of our state-of-the-art distribution system, most orders are prepared for same-day shipment within seconds after the order is received. Thus, an order cannot be cancelled. After receiving product, please call customer service and request a return authorization. A 15% restocking fee will be assessed and all freight charges (both ways) are the responsibility of the customer.


Credit claims (short shipments, etc.) must be made no later than 15 days after the invoice date. Proof of delivery requests must be made no later than 60 days after the invoice date. No deductions from invoice will be accepted for returns. Credit for freight will not be issued for customer errors or defective product. Credit will be issued after the return has been processed.


All returns require a Return Authorization (RA) number. This can be obtained by using the Contact Us link at the top of the page. Upon approval, you will be issued an RA label, which must be visible on all items being returned. RA numbers are valid for 15 days from the date of issue. Any unauthorized returns will be shipped back at the customer’s expense. Returns must be sent to us freight prepaid.


All return requests resulting from shipping errors must be made no later than 15 days after invoice date. Shipping errors caused by the customer will be subject to a 15% restocking fee. All items (including those shipped in error) must be returned in resalable condition or they will be deemed defective and subject to the same rules as other defective returns (see below).


Defective product must be returned within 30 days of the invoice date. The following manufacturers must be contacted directly if one of their products is found to be defective:

  • Plasmon – Please call 408-956-9400
  • QMS – Please call 800-777-7782
  • Ricoh Laser – Please call 800-882-4858
  • Tektronix/Xerox – Please call 800-865-6100

We reserve the right to amend this list at any time. No defective returns will be accepted for special order items or bulk diskettes. Additionally, we do not accept defective returns on certain copier and fax supplies. All sales on these items are final and returns will only be accepted if the product is in resalable condition.


toner.com strives to be as accurate as possible in our product descriptions, compatibility references, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, toner.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.

If you have any questions, please use the Contact Us link at the top of the page

toner.com U.S.A., Inc. 1529 Palmetto St., Clearwater, FL 33755